Customer experience and Agent experience measurement
Roles with access: Selectable for Team Leaders, Coaches, Unit Managers, Directors, and Admin users
Add-on feature available for organizations that have subscribed to the service
By measuring customer and employee experience, organizations can collect data into QualityDesk that supports leadership and helps assess how internal practices affect customer interactions.
With quality assurance forms, you build a customer interaction model aligned with your company’s strategic goals. With coaching forms, this model is coached to all employees. Once the model is widely followed, you can measure how satisfied customers are with it. The impact of coaching and the employee pulse can also be measured regularly—for example, after each leadership session—anonymously.
Measuring customer and employee experience gives you a true 360-degree view into the quality of customer interactions and leadership!
Pricing is based on the number of QualityDesk users and the selected feature. You can choose customer experience measurement, employee experience measurement—or both.
Integrations with systems such as contact routing platforms and/or HR systems are delivered as expert services at €150/hour. The service also works without system integrations.
If you're interested in measuring customer and/or employee experience through our service, please contact your customer representative or message us via the in-app chat or by email at support@qualitydesk.com.
Customer and employee experience measurement is powered by Roidu.
Add-on feature available for organizations that have subscribed to the service
By measuring customer and employee experience, organizations can collect data into QualityDesk that supports leadership and helps assess how internal practices affect customer interactions.
With quality assurance forms, you build a customer interaction model aligned with your company’s strategic goals. With coaching forms, this model is coached to all employees. Once the model is widely followed, you can measure how satisfied customers are with it. The impact of coaching and the employee pulse can also be measured regularly—for example, after each leadership session—anonymously.
Measuring customer and employee experience gives you a true 360-degree view into the quality of customer interactions and leadership!
Pricing is based on the number of QualityDesk users and the selected feature. You can choose customer experience measurement, employee experience measurement—or both.
Pricing for Customer Experience Measurement
| Number of users | Monthly price |
|---|---|
| 1–19 users | €50 / month |
| 20–49 users | €100 / month |
| 50–99 users | €150 / month |
| 100–249 users | €200 / month |
| 250–349 users | €250 / month |
| 350+ users | €300 / month |
Pricing for Employee Experience Measurement
| Number of users | Monthly price |
|---|---|
| 1–19 users | €100 / month |
| 20–49 users | €150 / month |
| 50–99 users | €200 / month |
| 100–249 users | €250 / month |
| 250–349 users | €300 / month |
| 350+ users | €350 / month |
Integrations with systems such as contact routing platforms and/or HR systems are delivered as expert services at €150/hour. The service also works without system integrations.
If you're interested in measuring customer and/or employee experience through our service, please contact your customer representative or message us via the in-app chat or by email at support@qualitydesk.com.
Customer and employee experience measurement is powered by Roidu.
Updated on: 14/05/2025
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