Error messages
Here you can find a compilation of the most common error messages that may occur in the application.
Error 1: There is only a white screen on the app
Error 2: The user's email is already saved in the app...
Error 3: Access to the page denied due to insufficient rights...
Error 4: Something wrong
This means that there is a bug on that page. To fix it, we need the error information from the browser console.
When you are in the application on a page with only a white screen, press the F12 key on your keyboard (with Safari Macbook: Option+Command+C)
Depending on your browser, you will see a slightly different-looking console, with the "Console" section showing any error's on the page.
Click on the "Console" tab, take a print screen that shows the Console and the Internet address and send it to us a message via the app chat or email support@qualitydesk.com.
In the Edge browser, you can view the Console as follows: (other browsers after the image)
Chrome, Firefox ja Safari
Back to contact
In Swedish: Användarens e-postadress är redan sparad i appen. Be admininistratören att kontrollera om användaren kan hittas i Användarhanteringen eller kontakta vår kundsupport.
In Spanish: El correo electrónico del usuario ya está almacenado en la aplicación. Pide al Admin que compruebe si el usuario se encuentra en Gestión de usuarios o ponte en contacto con nuestro equipo de asistencia.
This means that the user’s email is already in QualityDesk.
Use the button in the error message to send a message to the Admin user, who can check if the user’s email is already in the application through User management.
Check if the user can be found under the Teams and agents page, under the Passivated agents section.
If the user is found, go to their profile, select Management, click the Edit button, and choose Activate user. Make sure the team is correct and save.
If needed, you can also contact QualityDesk support via the chat in the application.
Go to User management.
In the search bar at the top of the table, enter the name or email of the person you’re looking for.
If the person is found, you will see their status in the Status column and the organization, unit, or team they belong to in the corresponding columns. If the person is not found, contact QualityDesk support via the chat in the application.
If the person is found and needs to be activated and/or moved to a different organization, unit, or team, click Edit.
You can activate a deactivated user by clicking the Edit button at the bottom of the page and selecting Activate user.
Ensure the person is in the correct organization by checking the dropdown menu above the Roles section.
Under the Roles heading, select the correct role and, by clicking the arrow next to the role, select the appropriate unit or team.
Finally, click Save.
Ask the user to go to the application’s login page https://app.qualitydesk.com and click the Forgot Password link to reset their account credentials for the application.
If the user needs to work in two different QualityDesk platforms, you can try creating an account for the second platform by adding to their email. For example: if the user is already registered with their email name.surnmake@ycompany.com, you can create a new account for them in the second platform with name.surname**+1**@ycompany.com. This way, emails from both platforms will go to the same inbox. This method works with most emails, but if the user does not receive the email with the new login credentials, please contact us via the chat in the application.
Back to contact
In Swedish: "Åtkomst till sidan har blockerats på grund av otillräckliga rättigheter. Kontakta administratörsanvändaren vid behov"
In Spanish: "El acceso a la pagina ha sido bloqueado por falta de derechos. Si es necesario, póngase en contacto con el usuario administrador"
This means that the user does not have the permission to view the page they are trying to access. The most common example is attempting to access a form or someone’s profile.
Send a message to QualityDesk support via the chat in the application or by email at support@qualitydesk.com. Include the URL from the browser’s address bar where the error occurs and describe the issue.
Back to contact
In Swedish: Något gick fel
In Spanish: Algo anda mal
This is a common error message that may appear in situations where, for security reasons, we cannot disclose the actual cause.
Send a message to QualityDesk support via the chat in the application or by email at support@qualitydesk.com. Include the URL from the browser’s address bar where the error occurs and describe the issue.
Back to contact
Content
Error 1: There is only a white screen on the app
Error 2: The user's email is already saved in the app...
Error 3: Access to the page denied due to insufficient rights...
Error 4: Something wrong
Error message 1
There is only a white screen on the app
This means that there is a bug on that page. To fix it, we need the error information from the browser console.
Follow these steps:
When you are in the application on a page with only a white screen, press the F12 key on your keyboard (with Safari Macbook: Option+Command+C)
Depending on your browser, you will see a slightly different-looking console, with the "Console" section showing any error's on the page.
Click on the "Console" tab, take a print screen that shows the Console and the Internet address and send it to us a message via the app chat or email support@qualitydesk.com.
In the Edge browser, you can view the Console as follows: (other browsers after the image)
Chrome, Firefox ja Safari
Back to contact
Error message 2
"The user's email is already saved in the app. Please ask company administrator to check if the user can be found in the User Management or contact our customer support"
In Swedish: Användarens e-postadress är redan sparad i appen. Be admininistratören att kontrollera om användaren kan hittas i Användarhanteringen eller kontakta vår kundsupport.
In Spanish: El correo electrónico del usuario ya está almacenado en la aplicación. Pide al Admin que compruebe si el usuario se encuentra en Gestión de usuarios o ponte en contacto con nuestro equipo de asistencia.
This means that the user’s email is already in QualityDesk.
Follow these steps:
Use the button in the error message to send a message to the Admin user, who can check if the user’s email is already in the application through User management.
Check if the user can be found under the Teams and agents page, under the Passivated agents section.
If the user is found, go to their profile, select Management, click the Edit button, and choose Activate user. Make sure the team is correct and save.
If needed, you can also contact QualityDesk support via the chat in the application.
User Management Check (Admin Users Only)
Go to User management.
In the search bar at the top of the table, enter the name or email of the person you’re looking for.
If the person is found, you will see their status in the Status column and the organization, unit, or team they belong to in the corresponding columns. If the person is not found, contact QualityDesk support via the chat in the application.
If the person is found and needs to be activated and/or moved to a different organization, unit, or team, click Edit.
You can activate a deactivated user by clicking the Edit button at the bottom of the page and selecting Activate user.
Ensure the person is in the correct organization by checking the dropdown menu above the Roles section.
Under the Roles heading, select the correct role and, by clicking the arrow next to the role, select the appropriate unit or team.
Finally, click Save.
Ask the user to go to the application’s login page https://app.qualitydesk.com and click the Forgot Password link to reset their account credentials for the application.
If the user needs to work in two different QualityDesk platforms, you can try creating an account for the second platform by adding to their email. For example: if the user is already registered with their email name.surnmake@ycompany.com, you can create a new account for them in the second platform with name.surname**+1**@ycompany.com. This way, emails from both platforms will go to the same inbox. This method works with most emails, but if the user does not receive the email with the new login credentials, please contact us via the chat in the application.
Back to contact
Error message 3
"Access to the page denied due to insufficient rights. If necessary, contact an admin user"
In Swedish: "Åtkomst till sidan har blockerats på grund av otillräckliga rättigheter. Kontakta administratörsanvändaren vid behov"
In Spanish: "El acceso a la pagina ha sido bloqueado por falta de derechos. Si es necesario, póngase en contacto con el usuario administrador"
This means that the user does not have the permission to view the page they are trying to access. The most common example is attempting to access a form or someone’s profile.
Follow these steps:
Send a message to QualityDesk support via the chat in the application or by email at support@qualitydesk.com. Include the URL from the browser’s address bar where the error occurs and describe the issue.
Back to contact
Error message 4
"Something wrong"
In Swedish: Något gick fel
In Spanish: Algo anda mal
This is a common error message that may appear in situations where, for security reasons, we cannot disclose the actual cause.
Follow these steps:
Send a message to QualityDesk support via the chat in the application or by email at support@qualitydesk.com. Include the URL from the browser’s address bar where the error occurs and describe the issue.
Back to contact
Updated on: 28/10/2024
Thank you!