> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://qualitydesk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Evaluation Form Notifications

For evaluation forms, email notifications are sent as follows:

1. When you save an evaluation form by selecting **Save and send to Agent =>** An email containing a link to the evaluation is sent to the Agent.
|| If the button is not available, it means the Agent does not have QualityDesk login credentials.
|| If your company uses Active Directory (AD) sign-in, the link in the email will work after the user has signed in to the application.

2. If you send a previously completed evaluation to the Agent later by clicking the **Send evaluation to Agent** button in the evaluation preview => An email containing a link to the evaluation is sent to the Agent.
|| If the button is not available, it means the Agent does not have QualityDesk login credentials.

3. If an Agent reports an evaluation in the application => A notification is sent to the Agent's Team Leader through the notification icon in the application. From there, the supervisor can open the reported evaluation directly. No email notification is sent.