> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://qualitydesk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to change user information?

|| Roles, that can do this: Admin -user
|| Agents can be removed by team leaders, coaches and unit managers. Admin users can remove supervisor level users.

# Admins can change supervisor level user information from **User management**
||| Note! Currently, the agents and de-activated agents will not appear in the user management.
* In the User management table click the **Edit** link in front of the user.
* You can edit the user's name, email address, company, unit, team, and role. 
| When the e-mail address is changed, the person's login password remains the same despite the change.
* Finally click **Save**.
||| Note! This may not work with potential AD integration because users are created outside of QualityDesk.

# Team leaders, coaches and unit managers can change agents information from **Manage teams and agents** and **Teams and agents**.
* From the Teams and agents page, find the desired agent. You can also look for the agent from the Search bar on top section of QualityDesk.
* Open the agents profile and click **Edit** -link which is below the profile picture.
* Then change the team, agents name or email. 
* Finally click **Save**.