> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://qualitydesk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create a coach?

|| Roles, that can do this: To create new coach logins: Unit supervisors, Management and Admin -users. To change a users rights to coach: Admin -users.
# How to create a coach?

To create a coach:
1. Go to the **Teams and agents** -page.
2. Select the Unit, where you want the coach to be and click **Edit unit** -button. 
3. Next, click on the **Create a new coach** link.
4. Enter the name and email address of the coach and click on the **Create login and send to user** button.
5. Then click on the **Add a coach** link.
6. Finally, select the coach in the list and click **Save**.

If the coach needs to work in more than one unit, add the coach to the desired units on the **Teams and agents** page by following the instructions above. 

If the user already has some other credentials in the application, then a role change will be made, which can be done by Admin users or QualityDesk support..