> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://qualitydesk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to remove users from QualityDesk?

|| Roles, that can do this: Admin -user
|| Agents can be removed by team leaders, coaches and unit managers. Admin users can remove supervisor level users.

# Admin can remove supervisor level users from **User management**
* From the User Management page, you can edit the information of all users. 
* Click the Edit -link in front of the user you want to delete.
* Scroll to the bottom of the page and here you will find the button: Delete logins from system. Click the button and you will get a confirmation question. By clicking Ok here, the user is deleted from QualityDesk permanently.

# Team leaders, coaches and unit managers can remove agents from **Manage teams and agents** and **Teams and agents**.
* From the Teams and agents page, find the desired agent. You can also look for the agent from the Search bar on top section of QualityDesk.
* Open the agents profile and click **Edit** -link which is below the profile picture.
* Then click the **Edit** button and select **Disable agent** if you want to keep the profile and data for later use. Passivating an agent will remove the agent logins and will not be accounted as an active profile in billing. 
* If you want to delete the agent completely, select **Delete agent and data**.