> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://qualitydesk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Login is passivated, what next?

If you receive an email from QualityDesk after a failed login attempt stating that your account has been deactivated, please contact your organization's Admin user.

If you're not sure who that is, you can contact QualityDesk Support at [support@qualitydesk.com](mailto:support@qualitydesk.com).

Accounts may be deactivated for a few reasons:
1. A supervisor-level user deactivated the profile.
2. Your organization has enabled the automatic account deactivation feature, which regularly deactivates inactive accounts.