> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://qualitydesk.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # QualityDesk updates 2026 On this page you can see the updates to the QualtyDesk app. If you want to se, if there are possible on-going issues in the app, you can check them from [here](https://qualitydesk.crisp.help/fi/article/tiedossa-olevat-viat-vikatilanteet-known-bugs-fault-situations-hztcya/). ### Contents [Second quarter 2026](#1-third-quarter-2026) * [Fix release 10.9.2026](#3-fix-release-12) * [Fix release 4.9.2026](#3-fix-release-11) * [Update release 14.8.2026](#3-update-release-4) [Second quarter 2026](#1-second-quarter-2026) * [Fix release 25.6.2026](#3-fix-release-10) * [Fix release 15.6.2026](#3-fix-release-9) * [Update release 12.6.2026](#3-update-release-3) Changes * [Fix release 4.5.2026](#3-fix-release-8) * [Fix release 24.4.2026](#3-fix-release-7) * [Update release 17.4.2026](#3-update-release-2) New features * [Fix release 10.4.2026](#3-fix-release-6)[](#3-fix-release-5) [First quarter 2026](#1-first-quarter-2026) * [Fix release 31.3.2026](#3-fix-release-5) * [Fix release 28.3.2026](#3-fix-release-4) * [Update release 13.3.2026](#3-update-release-1) New features * [Fix release 13.1.2026](#3-fix-release-3) * [Fix release 30.1.2026](#3-fix-release-2) * [Fix release 9.1.2026](#3-fix-release-1) # Third Quarter 2026 ### Fix Release 12 ###### Release Date: 10.9.2026 ###### Fixes: 1. Fixed several white screen issues on the **Contact Center Integration – Recordings** page. These occurred, for example, when starting an evaluation or searching for random recordings. 2. Unit Managers were unable to change the roles or permissions of Team Leaders and Coaches through the **Teams and Agents** page. This has been fixed. Unit Managers can now edit the roles, organizational placement, and permissions of Team Leaders and Coaches directly from the **Management** section of their profiles. 3. Fixed a bug where it was not possible to start creating a new evaluation form from the **Edit Evaluation Form** page. 4. Improved **Dimensions** so that if a Dimension is added to a form later, it can also be completed for previously created forms from the form history. 5. Additional fine-tuning and improvements have been made to the backend systems. [Back to Contents](#3-contents) --- ### Fix Release 11 ###### Release Date: 4.9.2026 ###### Fixes: * On the **Teams and Agents** page, bulk changes did not work correctly in some cases. For example, changing the Team for multiple users at once was not possible. This has now been fixed. * In Firefox, checkboxes without a selected value did not load correctly. This has been fixed. * Team Leaders who had permission to view other Teams within their Unit were unable to see those Teams. This has been fixed. * Email reminders were not sent for **Development follow-ups** created in coaching forms. This has been fixed. A reminder email is now sent to the coachee three days before the scheduled follow-up date. * Supervisor-level users could not view the audit log for their own account from their profile. This has now been fixed, and all users can view the audit log for their own account from their profile. [Back to Contents](#3-contents) --- ### Update Release 4 ###### Release Date: 14.8.2026 ###### Updates: * QualityDesk's backend systems have been upgraded to improve security and application performance. * On the Front Page, users in the **Do Evaluations** and **Do Coachings** widgets are now grouped by Team. ###### Fixes: * Fixed an issue in the Audit feature where Audit Forms could only be completed by users with the Auditor role. * Fixed sorting by column headers on the **Evaluation Forms** and **Coaching Forms** pages. [Back to Contents](#3-contents) --- # Second quarter 2026 ### Fix Release 10 ###### Release Date: 25.6.2026 ###### Fixes: * Admin users could experience slow performance when the application contained hundreds of users and a large amount of data. Performance optimizations have been implemented, significantly improving the application's speed. * In the Audit feature, Dimensions configured to apply to all companies were not included in reporting filters across all companies. This has been fixed. * Role filtering has been fixed in the **Evaluations by Evaluator** report. The filter now correctly displays evaluations performed by users with the selected roles, allowing unwanted roles to be excluded from the report. * In some reports, values such as a user's Unit or Team could appear as **[Object object]**. This bug has been fixed. [Back to Contents](#3-contents) --- ### Fix Release 9 ###### Release Date: 15.6.2026 ###### Fixes: * Agents received an error message after saving a form. This was caused by an outdated post-save redirect. The issue has been fixed. [Back to Contents](#3-contents) --- ### Update Release 3 ###### Release Date: 12.6.2026 ###### Changes: The **Do Evaluations** and **Do Coachings** pages will be removed. Going forward, evaluations and coachings can be completed through: 1. The **Teams and Agents** page. 2. The **Do Evaluations** widget on the Front Page. The widget allows you to easily start evaluations for others or for yourself. Read more [here](https://qualitydesk.crisp.help/en/article/front-page-cevdm5/#3-new-widgets). 3. The **Do Coachings** widget on the Front Page. The widget allows you to easily start coachings for others or for yourself. Read more [here](https://qualitydesk.crisp.help/en/article/front-page-cevdm5/#3-new-widgets). 4. The tabs above the graph on a user's profile page. 5. For Agents, the application remains unchanged. ###### Fixes: * In the Report Builder, coaching reports did not display a preview. This has been fixed. * Users with the Director role were unable to update information in supervisor profiles. This has been fixed. * The information field in evaluation forms has been expanded so that longer instructions and descriptions can be viewed in full when completing evaluations. ###### Why was this change made? Everything that could be done on the pages Do evaluations and Do coachings, can also be done from the Teams and agents page.  This change helps us simplify the app while also reducing complexity and maintenance work.  **Do evaluations and Do coachings widgets on the Front page** The front page now includes two widgets that allow you to quickly start evaluations and coachings:  * Do evaluations * Do coachigns These widgets may be located lower down on your front page. You can customize the front page to better suit your needs. Read more about it from [this link.](https://links.helpdesk.qualitydesk.com/hooks/email/link/campaign/?campaign_id=29c8187d-433b-48f6-b73e-54535fd4f99f&recipient=villmikk%40gmail.com&link_url=https%3A%2F%2Fqualitydesk.crisp.help%2Fen%2Farticle%2Ffront-page-f9iprg%2F&signature=5873a15a6a2aec00)  If you notice any unusual behavior, bugs, or areas for improvement in the app, please let us know through the chat in QualityDesk. All feedback is welcomed and helps us to improve the service.  [Back to Contents](#3-contents) --- ### Fix Release 8 ###### Release Date: 4.5.2026 ###### Fixes: * Performance optimizations have been made in Reporting. For example, the Evaluations and Comments report types now run faster. * In the Report Builder, it is now more clearly indicated when the “Show all users” option cannot be added to a report. * Improvements have been made to the search field in the top navigation bar of QualityDesk. * If the structure of a form had been modified, editing completed evaluations could result in an “Internal server error” message. This occurred when the form had been saved before structural changes and was edited afterward. This bug has been fixed, and editing now works correctly. * Users with the Coach role could experience issues on the Teams and Agents page, where some elements did not load and clicking a user’s name did not always open the profile. This bug has been fixed. [Back to Contents](#3-contents) --- ### Fix Release 7 ###### Release Date: 24.4.2026 ###### Fixes: * Deleting a form in QualityDesk did not remove unfinished forms saved using that form. This has been fixed, and when a form is deleted, its unfinished forms are now automatically removed. * In the Contact Center integration for the Puzzel system, recordings were not available for playback in evaluation forms. This issue has been fixed, and recordings are now playable as expected. * In the Evaluation Answers report, counts for multiple-choice questions were partially missing. This bug has been fixed, and the selections for multiple-choice questions are now displayed correctly. * In the User Management table (for Admin users), filtering by modification date did not work correctly. This has been fixed. [Back to Contents](#3-contents) ### Update Release 2 ###### Release Date: 17.4.2026 ###### New Features: * New widget on the Front page: Do evaluations. The widget allows you to easily start evaluations for others or for yourself. Read more [here](https://qualitydesk.crisp.help/en/article/front-page-f9iprg/#3-new-widgets). * New widget on the Front page: Do coachings. The widget allows you to easily start coaching for others or for yourself. Read more [here](https://qualitydesk.crisp.help/en/article/front-page-f9iprg/#3-new-widgets). ###### Fixes: * In the User Management table, some users could see only one role even if they had multiple roles assigned. This bug has been fixed. [Back to Contents](#3-contents) ### Fix Release **6** ###### Release Date: 10.4.2026 ###### Fixes: * User Management performance has been significantly improved. Slowdowns were occurring for Admin users when there was a large number of users in the system. * Some Team Leaders could occasionally see the message “Access to this page is denied due to insufficient permissions. Please contact an admin if needed” after an Agent was deactivated. This bug has been fixed. [Back to Contents](#3-contents) # First quarter 2026 ### ### Fix Release **5** ###### Release Date: 31.3.2026 ###### Fixes: * Evaluation answers reporting had a bug, and it didn't count for multiple-choice questions (Dynamic Forms add-on). The report is now fixed. [Back to Contents](#3-contents) --- ### Fix Release **4** ###### Release Date: March 28, 2026 ###### Fixes: * Attachments added to coaching forms were not always visible to all Agent-level users. This has been fixed. * Agent-level users were unable to open evaluations from the graph on the Front page. This has been fixed. * Questions created in the form builder could disappear depending on the browser and when copying text from certain sources. This has been fixed. [Back to Contents](#3-contents) --- ### Update Release 1 ###### Release date 13.3.2026 ###### New Features: * Dynamic homepage: You can customize the visibility, size, and order of homepage elements. Check out the new feature from our [updated instruction page](https://qualitydesk.crisp.help/en/article/front-page-f9iprg/). * On the Teams and Agents page, data is hidden by default to improve page performance. A Team Leader will always see their own team expanded. * Contacts or transcripts can now be manually imported for evaluation by QualityDesk AI. ###### Fixes: * When creating Agent credentials, pressing the Save button could sometimes revert the status back to No credentials. This has been fixed. * Admin users could not open the profiles of Agents with the No credentials status directly from User Management. This has been fixed. * On the AI Management page, some texts opened from the info icon were hidden at the top of the page. This has been fixed. [Back to Contents](#3-contents) --- ### Fix release 3 ###### Update release date 13.2.2026 ##### Fixes: * A form selection option has been added to the data mapping for Customer and Employee Experience measurement in the data integration. * Forms disappeared from view if all Units were removed from the application. This has been fixed, and forms will remain visible even if all Units are removed. * In the Report Builder feature, it was not possible to remove a Unit from view if the report was created as a copy of the Evaluation Summary report. This has now been fixed, and for example, only the Agent’s Team can be shown. * A Team Leader was unable to create login credentials for Agents in other teams, even if the permissions were correctly set. This has been fixed, and credential creation now works as intended. * Opening a form saved as a draft could result in a white screen. This bug has been fixed. [Back to Contents](#3-contents) --- ### Fix release 2 ###### Update release date 30.1.2026 ##### Fixes: * For Team Leaders and Coaches who have been granted rights to create evaluation and coaching forms, Unit selections were not visible when editing forms. These have now been added, allowing them to apply unit-level restrictions to forms as well. * A bug has been fixed where clicking a coaching item from a supervisor-level user’s profile graph could result in a white screen. * A bug has been fixed where, in user profile graphs, evaluations from week 1 of 2026 could be incorrectly assigned to week 1 of 2025. This issue did not affect any other reporting, where evaluations were displayed correctly. [Back to Contents](#3-contents) --- ### Fix release 1 ###### Update release date 9.1.2026 ##### Fixes: * When opening forms saved as drafts, users could encounter a white screen. This issue has been fixed, and draft forms now open normally. * In the Contact Center integration, saving search filters as favorites on the recordings search page did not work. The related bug has been fixed, and search filters can now be saved as favorites as expected. * Starting a single coaching session for one person from the **Teams and Agents** page prevented adding additional participants to the form. This has been fixed, and participants can now be added to the coaching form. * In the Report Builder, there was an issue that caused a white screen to appear and allowed conflicting data selections to be added to the same report. These issues have been fixed. Now, when a datapoint is selected that excludes certain other datapoints, those options are removed entirely from the selection list. [Back to Contents](#3-contents)