> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://qualitydesk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What does Agents see in QualityDesk? (Agents view)

# What does agents see in QualityDesk?

If you give logins to agents (can be done by team leaders, coaches, unit supervisors, management and admin users), they can follow the evaluations and coachings filled to them in real time. 

### From evaluation forms agents see:
* Scores
* Feedback under the evaluation questions
* Feedback at the end of the form

### From coaching forms agents see:
* Everything written on the form.
* Agents can edit the form as well (Supervisor who filled the form will get a notification).
* Development follow ups.