Would you like to understand the current state of your customer service and/or sales service?

We can help you with that through our new light assessment service.

The price is only €1200.

The Light Assessment includes:

1. A 45-minute interview with a Director, Unit Manager, Team Leader, and an Agent.
2. An evaluation of up to 2000 customer interactions (AI-generated from recordings) and the related data.
3. A clear report of the unit’s current state, desired state, and a to-do list on how to reach the desired state.
4. A time estimate for reaching the desired state with and without QualityDesk.

What are the benefits of the assessment?

1. You will see how consistent your customer service or sales performance is.
2. You will understand the value of each customer interaction and how much of that value is currently lost.
3. You will gain visibility into how to increase the value of customer service and sales, including the potential revenue your units could achieve.
4. You will get a clear to-do list to help you reach your goals.
5. If desired, you will also receive QualityDesk’s support and a results guarantee with a time target.

How much time does the assessment require from the company?

• QualityDesk handles everything for you.
• Time needed:
• 1-hour kickoff meeting
• 45-minute interviews per interviewee
• 1.5 hours to review the report

If you would like the assessment or want to hear more, contact ville.mikkonen@qualitydesk.fi or support@qualitydesk.fi.

You can also book a time directly in Ville’s calendar through this link.

Updated on: 21/11/2025