AI

• QualityDesk AI Overview

  With QualityDesk AI, you can create fully automated quality assurance using the familiar evaluation forms already in use, which can still also be completed by humans. Evaluations are fully transparent, and the AI provides justifications for each evaluation point. QualityDesk AI also enables assistant features for supervisors, such as transcribing 1-to-1 sessions, continuously analyzing results, and highlighting observations that help supervisors lead with greater consistency. Pricing is based oFeatured

Dynamic Features (Under this, all the services as a package 150 € / month)

• Dynamic forms: Owerview

  || Roles with Access: Team Leaders and Coaches, if given the right to create forms, Unit Leaders, Management, and Admin users. Employees have access to fill out forms if allowed. Dynamic forms allow you to add Multiple Choice Questions and Branching Questions to your forms. Initially, this feature is available in Evaluation Forms, and during 2025, it will also expand to Coaching Forms at the current price. Dynamic forms are an excellent add-on service when you need to create forms where differFeatured

• Report builder add-on presentation

  || Roles, that can do this: Team leaders, Coaches, Unit supervisors, Management and Admin -users. || Additional Service for Organizations Using the Service. If you're looking for the instructions, you can find it from here. With the report-building feature, you can create customized reports using the data available in QualityDesk. The video below provides a brief demonstration of the possibilities of reporFeatured

Data Security Package (Under this, all the services as a package 75 € / month)

• Automatic deletion of data (Additional feature)

  || Roles, that can do this: Admin -users. Automatic deletion of data is an additional service where you can determine what data will be automatically deleted and when. This feature is the best way of taking care of your GDPR regulations when handling employee data. The service is priced at €50/month. By subscribing this with the feature Automatic passivation of users, you get both for €75/month. The minimum contract and billingFeatured

• Automatic passivation of users (logins)

  || Roles, that can do this: Unit supervisors, Management and Admin -users Automatic passivation of users is an add-on service to QualityDesk-software that allows to define when unused logins are to be passivated. This add-on service is a good way to take care of GDPR guidelines for the retention of employee data and passivate inactive logins. This also allows you to keep inactive users from the billing as the passive logins will not be billable. The service is priced at €50/month. By suFeatured

Compliance feature (Under this, all the services 300 € / month)

• Compliance Feature Overview

  || Roles with Access: Includes the new Auditor Role for all user levels. Administration Rights: Admin users. || Add-on Service The Compliance Feature is an excellent service when you need multiple instances and want to use the same forms across them while managing all forms by editing a single form. The service is also ideal for situations where you want to grant employees evaluation rights and visibility into compliance form results. Evaluation rights can also be granted across teams, uniFeatured

Consulting services

• Light QualityDesk Assessment

  Would you like to understand the current state of your customer service and/or sales service? We can help you with that through our new light assessment service. The price is only €1200. The Light Assessment includes: A 45-minute interview with a Director, Unit Manager, Team Leader, and an Agent. An evaluation of up to 2000 customer interactions (AI-generated from recordings) and the related data. A clear report of the unit’s current state, desired state, and a to-do list oFeatured

Customer experience and Agent experience measurement

• Customer experience and Agent experience measurement

  || Roles with access: Selectable for Team Leaders, Coaches, Unit Managers, Directors, and Admin users || Add-on feature available for organizations that have subscribed to the service By measuring customer and employee experience, organizations can collect data into QualityDesk that supports leadership and helps assess how internal practices affect customer interactions. With quality assurance forms, you build a customer interaction model aligned with your company’s strategic goals. With coaFew readers