Summer is finally here!

Summer is here! This will not affect our customer service and we will serve you as usual during the summer! Have a great midsummer and summer! Form this newsletter you will find links to our latest webinar and upcoming webinars, and the newest article.

Please help us to improve QualityDesk!

To improve our services, we sent you a short customer survey via email a few days ago.

We'd highly appreciate your response! It takes about 3-4 minutes. The survey should be found in the email, but if you can't find it, send us a message in the QualityDesk chat or sent an email to sakari.taitonen@qualitydesk.fi. We will send the survey to you.

Thank you in advance for helping!

[Webinar] How to make a coaching form, that actually works?

Our latest webinar was held by Ville Mikkonen about the topic of How to build a coaching form, that actually works.

On the webinar, there are tips on how to get meaningful talking topics between a coach and a coachee or between a team leader and agent.

You can see the recording of this webinar here.

[Article] Summer might be a good time to do self-evaluations!

Summer is usually a bit quiet at contact centers. This means that the ones who are at work have more waiting time between customer contacts.

These should be used for evaluations and especially for agent self-evaluations. Read more about the topic from this article.

[Webinar] User webinars will continue after summer!

We are taking a break from user webinars in July, but we will be back in August!

On Wednesday 10.8.22 at 9 am CET, the CEO of QualityDesk Sakari Taitonen will have a live webinar about the topic How to build a functioning evaluation form / How to build an evaluation form that actually works.

On the webinar, Sakari will give tips on how to build evaluation forms, that allow your organization to achieve its goals!

You can sign to the webinar from here.

Updated on: 12/09/2023