QualityDesk updates 2025
On this page you can see the updates to the QualtyDesk app. If you want to se, if there are possible on-goingcomments or feedback fields' textsarticlssa-olevat-viat-vikatilanteet-hztcya/).
Update release 17.1.2025
Fix release 13.1.2025
Visibility into the structure of the Evaluation form has been added to the right side of the form builder. This makes it easier to build features such as Dynamic Forms.
A new menu for fixed time periods has been added to reporting. You can now select report results directly for specific time frames, such as Quarterly, Previous Year, etc.
A "Random Recordings" button has been added to the contact center integration. This allows you to fetch a desired number of recordings using specific search criteria. This way, you can quickly access the desired number of random recordings for review.
Editing questions on the evaluation form that were bypassed for an entire section was not possible. This issue has been fixed.
Reports showing event and creation times now include the time of day in addition to the date.
Marking reports as Favorites did not save the teams selected from the organization tree. This is now included in the save functionality.
An on/off setting for Dynamic forms has been added for all users with permissions to create and edit evaluation forms (visible if Dynamic Forms are enabled).
While filling out a Dynamic Form, the points for hidden sections and questions were displayed in the maximum points during the completion process. Now, the maximum points reflect only the questions being completed during the process.
In the audit feature, options have been added to the Auditor role to specify which Companies, Units, and Teams the Auditor is allowed to audit and view results for.
Audit forms are now visible in reporting alongside regular forms for all users, within the limitations of their respective roles.
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Tiiminvetäjän etusivulla näkyi virheellisesti arviointien kokonaismäärä -laatikossa myös toisten tiimien tulokset omassa yksikössä jos näkyvyys näihin oli sallittu Yrityksen asetuksissa. Tämä on korjattu ja nyt tiiminvetäjä näkee etusivulla vain oman tai omien tiimien arviointien kokonaismäärän.
Raportoinnissa tiiminvetäjät näkivät vain oman tiimiläisten tulokset, vaikka yritysten asetuksista oli päällä oman yksikön muihin tiimeihin näkyvyys.
Raportoinnissa on käyttäjien useat päällekkäiset roolit aiheuttaneet näkyvyyden rajoituksia. Näitä on korjattu ja nyt useamman roolin omaavan pitäisi nähdä ylimmän roolin mukaan tulokset raportoinnissa.
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Content:
Update release 17.1.2025
Fix release 13.1.2025
Update release 1
Update release date 17.1.2025
New features:
Visibility into the structure of the Evaluation form has been added to the right side of the form builder. This makes it easier to build features such as Dynamic Forms.
A new menu for fixed time periods has been added to reporting. You can now select report results directly for specific time frames, such as Quarterly, Previous Year, etc.
A "Random Recordings" button has been added to the contact center integration. This allows you to fetch a desired number of recordings using specific search criteria. This way, you can quickly access the desired number of random recordings for review.
Fixes:
Editing questions on the evaluation form that were bypassed for an entire section was not possible. This issue has been fixed.
Reports showing event and creation times now include the time of day in addition to the date.
Marking reports as Favorites did not save the teams selected from the organization tree. This is now included in the save functionality.
An on/off setting for Dynamic forms has been added for all users with permissions to create and edit evaluation forms (visible if Dynamic Forms are enabled).
While filling out a Dynamic Form, the points for hidden sections and questions were displayed in the maximum points during the completion process. Now, the maximum points reflect only the questions being completed during the process.
In the audit feature, options have been added to the Auditor role to specify which Companies, Units, and Teams the Auditor is allowed to audit and view results for.
Audit forms are now visible in reporting alongside regular forms for all users, within the limitations of their respective roles.
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Fix release 1
Update release date 13.1.2025
Fixes:
Tiiminvetäjän etusivulla näkyi virheellisesti arviointien kokonaismäärä -laatikossa myös toisten tiimien tulokset omassa yksikössä jos näkyvyys näihin oli sallittu Yrityksen asetuksissa. Tämä on korjattu ja nyt tiiminvetäjä näkee etusivulla vain oman tai omien tiimien arviointien kokonaismäärän.
Raportoinnissa tiiminvetäjät näkivät vain oman tiimiläisten tulokset, vaikka yritysten asetuksista oli päällä oman yksikön muihin tiimeihin näkyvyys.
Raportoinnissa on käyttäjien useat päällekkäiset roolit aiheuttaneet näkyvyyden rajoituksia. Näitä on korjattu ja nyt useamman roolin omaavan pitäisi nähdä ylimmän roolin mukaan tulokset raportoinnissa.
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Updated on: 17/01/2025
Thank you!