QualityDesk updates 2024

On this page you can see the updates to the QualityDesk app. If you want to see, if there are possible on-going issues in the app, you can check them from here.

Content:

Fix release 17.5.2024
Update release 26.4.2024
Fix release 10.4.2024
Update release 5.4.2024
Fix release 28.3.2024
Fix release 20.3.2024
Fix release 13.3.2024
Fix release 5.3. ja 6.3.2024
Update release 1.3.2024
Update release 2.2.2024
Update release 22.1.2024
Update release 12.1.2024

Fix release 7

Release date 17.5.2024

Fixes:

Saving an incomplete evaluation form and then continuing it displayed the results incorrectly in situations where the possible critical question of the form was answered with 0 points. In this reporting, percentages were shown for individual evaluations, even though all sections of the form should be 0. A few of these incorrect entries were saved in the system. The problem and the incorrectly saved entries have been corrected.
The calculation of the number of evaluations and coaching sessions compared to the target on the Teams and agents page was incorrect. The calculation included forms from the past 30 days, whereas the number should be based on a calendar month. This has been corrected, and the numbers are now correct.
A correction was made to the Automatic login passivation service to ensure that when the feature is activated, the activation message is sent before deactivation, even in cases where the inactivity period has been reached.

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Update release 5

Update release date 26.4.2024

New features:

Forms can now allow attachments to be added. Instructions for building the form here.
In the report Evaluations and comment you can now see the forms Dimensions, when selecting the Show dimensions button. More information here. Browse evaluations ja Browse coachings pages will have the Show dimensions button.
Teams and agents page have been updated with visual and functional changes. More information from here.
A Change log for the form builders has been added, which at this stage shows who has modified the forms and when. At a later stage we will add information on what has been modified.
It is now possible to change the date of the forms by typing, whereas previously it was only possible by selecting from the calendar view.
The User change Log has been improved so that now the logging also applies to agents. A change date column has been added to the table in the User management (admin only) to show the latest change for each user. Note: only if changes have been made after 5.4.24 for supervisor level users and after 26.4.24 for agents. More information from here.
Changes can be saved to a passivated user's profile, such as deleting an email address if a new blank profile is needed for the user.

Fixes:

User logins could not be reset when going to the profile from the Teams and agents page. This has been fixed.
The Dimensions name can now be edited and the item will remain on the forms. Previously, editing the name would remove the item from the forms.
Deleting a unit would hide forms, which were limited to that unit. Now if you delete a unit, the form will stay visible, but is automatically in use all the other units of a company.
You could delete a unit even if there were still teams in the unit. This is now fixed and you can delete a unit only if it's empty.
When the agent approved the coaching form, the agent was took the "Browse evaluations" page. This has been corrected and now after approval the user is redirected to the Front page.
When the agent approved the coaching form, an email was sent to the supervisor level user with the approver's name not displayed correctly. This has now been corrected.

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Fix release 6

Release date 10.4.2024

Fixes:

The Coaching summary and Coaching by coaches report had a small bug that could cause the coaching durations to be incorrect in some situations. This has now been fixed.


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Update release 4

Update release date 5.4.2024

New features:

Additional service: Automatic passivation of users -feature.
A logging of user management has been added to QualityDesk, showing clearer view of how users accounts and roles have been modified over time. More information from here.


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Fix release 5

Release date 28.3.2024

Fixes:

Security update: When exporting any Excel files from the application, all the possible "=" signs in text fields are automatically removed. This prevents the possibility of malicious code being entered into form text fields, which could cause harm to the downloader's computer through the Excel file.
Security update: The same measure as above has been applied to outgoing email messages from the application, and the maximum character limit for name fields has been set to 80 characters.
Security update: Error messages received on the login-page have been made generic to "Something went wrong." This prevents phishing attempts to discover the status of accounts within the application.

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Fix release 4

Release date 20.3.2024

Fixes:

Coaching summary report didn't show data in the view By units. This is now fixed.
The Team supervisors front page Summary box didn't show the amount of coatings. This is now fixed.

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Fix release 3

Release date 13.3.2024

Fixes:

When editing a saved evaluation form, changing a critical questions from 0-point answer to for example Yes, with points, the other questions stayed at 0 points. This has been fixed and now editing will return the form with normal scores.
In the Upcoming Follow-ups box on the front page, the follow-ups that were signed Not completed, didn't disappear from the Upcoming Follow-ups. This has been fixed.
When editing the text of a question on an evaluation form, the user's profile showed the results for that question as blank for the period prior to editing. This has been corrected and the results will be displayed normally.

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Fix release 2

Release date 5.3.-6.3.2024

Fixes:

In the Upcoming Follow-ups box on the front page, the name of the person who was coached did not appear. This has been corrected.
If two people filled out the evaluation form for the same person at the same time, when one person saved the other, the Follow-up items were cleared. This has been corrected.
The search field in the top bar of the application was returning "undefined undefined" results. This has been fixed.
The search field in the top bar of the application could cause a white screen if you typed 1-2 letters in it. This has been fixed and now the search works normally.

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Update release 3

Update release date 1.3.2024

New features:

This time there are no visible changes in the release, as we have focused on improving the background code for the so-called double profiles. This will eliminate the possibility of having double profiles for same users and will make the user experience better when managing user in QualityDesk.

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Update release 2

Update release date 2.2.2024

New features:

A new button has been added for reports to include all active employees in the By agents and By supervisors views, Show all users. This will allow the report to show all agents or supervisors who have not been evaluated or coached in the selected period.
Comments entered under questions on the Evaluation form can be deleted when editing the saved evaluation.
Agents can now hide a coaching form they have started. The hidden form is now only visible to the employee and his/her supervisor (team leader).
If you choose to save the Evaluation form Save and fill in a new form for this agent, the Dimensions will be automatically cleared.

Fixes:

For the integration of Contact center recordings, speed options of 0.75 x, 1.5 x and 2 x have been added to the player.
Tasks made by the Admin user for Team supervisors weren't visible for them. This has been fixed and any tasks created will now appear on the Team supervisors front page.
Team supervisor users, who also had another role such as Coach, couldn't access their own Agents management page. This has been fixed.
The Comment field on the Browse evaluations page of a user's profile has been reduced in size, which makes it easier to browse evaluations.
The Save and fill out a new form for this agent was not working correctly. This has been fixed.

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Fix release 1

Update release date 22.1.2024

Fixes:

For some users, typing in the text fields of the forms is very slow. The problem has been fixed and typing should now run normally.


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Update release 1

Update release date 12.1.2024

New features

When editing forms, you can now change the position of the Sections on the form. You can also change the position of the Questions within a Section.

Fixes:

Error message fixed in cases where user email was incorrectly entered when creating logins.
Fixed English and Finnish terms in the User Management and Teams and agents page. For example, changed the concept disable => passivate.
The "View" link in the report Latest coaching did not work. Now this has been fixed and you can view the content of the coaching form here.
The graphs on the evaluation reports have been improved by editing the y-axis to a maximum score of 100. Previously this was dynamic, which made the graph difficult to read.
The double role of Team leader + another supervisor role placed in a different unit to where the Team leader role is, caused the Team leader to not be able to view the forms of the agents on their own team. This has been fixed. NOTE! There is still a fix to come later for the fact that the Team leader can go to persons management page in the above scenario.
The search within all reports has been improved.
Evaluation by evaluator report was missing the total results of the sections on the average/total row. This has been corrected and they now appear as normal.
In the preview of the form, questions that had only 0 points or only 1 point but no 0 option, were shown as a 0 result. This has been corrected and now these will show as 100% results, as in the reports.
Show result by unit report has been corrected and has been brought back into production on the Evaluation summary report.. The report now shows all results correctly. The report also includes all the evaluations done for supervisor level users.
If agent was changed to a supervisor level user, the agent profile remained passivated while still on the person's previous team. This has now been corrected, meaning that if agent is upgraded to a supervisor level user, the agent profile will be passivated on the Teams and agents page.

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Updated on: 17/05/2024