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Best practices and tips
From here you can find all the best practices and tips on how to use QualityDesk.
Best Practices for Agent self-evaluation and notifying evaluations
One of QualityDesk’s best features is its ability to grant employees self-assessment rights. This ensures that employees can evaluate their own performance and clearly understand what is expected of them. Self-assessment is also an excellent way to add a 360-degree dimension to quality assurance, where the employee evaluates their own work, the supervisor/coach provides their perspective, and, if customer feedback is included in the evaluation, the process becomes complete. Here are practical t
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