Coachings

• How to browse individual coaching? (Browse coachings)

  How to browse individual coachings? Each profile has the Browse coachings tab on the top of the development graph. Clicking from that you can use the users evaluations by forms. You can also see all the evaluations from your own profile and as an agent, you can see the Browse coachings on your navigation bar on the left. Go to the persons profile and select the Browse coachings from the top of the development graph. Select the evaluation form. Select the dates and you shFeatured

• Report: Coaching by coaches

  Coachings by coaches From this report you can see all the coachings by coaches, if you have any on the coaching forms in use. In the navigation bar on the left, click Reports and Coaching by coaches Select the wanted coaching form. Select the dates where you want to see the coachings. If you are Unit supervisor, Management, Admin or Coach, you can select the teams. If you'reFeatured

• Report: Latest coachings

  Latest coaching will show you the lates coachings You can use Latest coachings to see all of your latest coachings quickly. In the navigation bar on the left, click Reports and Latest coachings Select the wanted coaching form. If you are Unit supervisor, Management, Admin or Coach, you can select the teams. If you're a Team leader and you have rights to see other teams resulFeatured

• Report: Coachings summary by forms and dimensions

  Coachings by dimension From this report you can see all the coachings by dimensions, if you have any on the coaching form. In the navigation bar on the left, click Reports and Coaching summary by forms / dimension count Select the wanted coaching form. Select the dates where you want to see the coachings. If you are Unit supervisor, Management, Admin or Coach, you can select theFew readers

Evaluations

• Report: Evaluation summary

  How does Evaluation summary work? You can use Evaluation summary to see overall results of evaluations by agents, teams, units or supervisors, depending on the user and rights. In the navigation bar on the left, click Reports and Evaluation summary Select the wanted evaluation form. Then select the dates from which time period you want to see results. If you want to use DiFeatured

• Report: Evaluations by evaluator

  Evaluation by evaluators will show you the results by evaluators. This way is possible to follow, how much time is spend in evaluation work.Featured

• Report: Evaluations and comments

  From the Evaluations and comments report, you can see the evaluations, dimensions and all the comments that have been written to the evaluation forms. Each line in the report is one evaluation. When you open the questions from the Show questions button, you can see all the comments under the questions. The Dimensions you will see, when you click Show dimensions button. If you wish, youFeatured

• How to browse individual evaluations? (Browse evaluations)

  How to browse individual evaluations? Each profile has the Browse evaluations tab on the top of the development graph. Clicking from that you can use the users evaluations by forms. You can also see all the evaluations from your own profile and as an agent, you can see the Browse evaluations on your navigation bar on the left. Go to the persons profile and select the Browse evaluations from the top of the development graph. Select the evaluation form. Select the dates anFeatured

• QualityDesk Frontpages

  Each user have a little different front-page in QualityDesk.Featured

• Admin and Management users front page

  Admin and Management users front page On the right upper corner there are: Letter-icon, where you can send messages to QualityDesk Support. Name of the organisation you are in. If there are multiple organisations you can select the desired one from the listFeatured

• Unit supervisors front page

  Unit supervisors front page On the right upper corner there are: Letter-icon, where you can send messages to QualityDesk Support. Name of the organisation you are in. Your name and role(s) in QualityDesk. Clicking your name you can access to your Profile and CFeatured

• Coaches front page

  Coaches front page On the right upper corner there are: Letter-icon, where you can send messages to QualityDesk Support. Name of the organisation you are in. Your name and role(s) in QualityDesk. Clicking your name you can access to your Profile and Company settings.Featured

• Team leaders front page

  Team leaders front page On the right upper corner there are: Letter-icon, where you can send messages to QualityDesk Support. Name of the organisation you are in. Your name and role(s) in QualityDesk. Clicking your name you can access to your Profile. ReportingFeatured

• What does Agents see in QualityDesk? (Agents view)

  What does agents see in QualityDesk? If you give logins to agents (can be done by team leaders, coaches, unit supervisors, management and admin users), they can follow the evaluations and coachings filled to them in real time. From evaluation forms agents see: Scores Feedback under the evaluation questions Feedback at the end of the form From coaching forms agents see: Everything written on the form. Agents can edit the form as well (Supervisor who filled the form will geFeatured

• Agent front page

  Agent front page On the right upper corner there are: Letter-icon, where you can send messages to QualityDesk Support. Name of the organisation you are in. Your name and role in QualityDesk. Clicking your name you can access to your Profile. On the bottom right there is: A chat-icon, where you can start a chat with QualityDesk-support and get access to Helpdesk On the left side there is navigation bar: Do evaluations if yPopular