Evaluation Form Notifications

For evaluation forms, email notifications are sent as follows:

When you save an evaluation form by selecting Save and send to Agent => An email containing a link to the evaluation is sent to the Agent.

If the button is not available, it means the Agent does not have QualityDesk login credentials.If your company uses Active Directory (AD) sign-in, the link in the email will work after the user has signed in to the application.

If you send a previously completed evaluation to the Agent later by clicking the Send evaluation to Agent button in the evaluation preview => An email containing a link to the evaluation is sent to the Agent.

If the button is not available, it means the Agent does not have QualityDesk login credentials.

If an Agent reports an evaluation in the application => A notification is sent to the Agent's Team Leader through the notification icon in the application. From there, the supervisor can open the reported evaluation directly. No email notification is sent.

Updated on: 09/08/2026

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