How to edit units?
Roles, that can do this: Management and Admin -users
You can edit existing units in terms of name, unit supervisors, and coaches. You can also create new unit supervisors and coaches from here.
In the sidebar on the left, select Manage Teams and agents / Teams and agents or type the units name in the search bar on the top of QualityDesk.
From the Teams and agents page you will see the units next to the teams. If you have multiple units and teams, you can search for the right one by clicking Ctrl+F and start typing the name of the team and/or the unit.
When you have found the right unit, click the Edit unit -button
Make the desired changes and click Save.
How to edit units?
You can edit existing units in terms of name, unit supervisors, and coaches. You can also create new unit supervisors and coaches from here.
In the sidebar on the left, select Manage Teams and agents / Teams and agents or type the units name in the search bar on the top of QualityDesk.
From the Teams and agents page you will see the units next to the teams. If you have multiple units and teams, you can search for the right one by clicking Ctrl+F and start typing the name of the team and/or the unit.
When you have found the right unit, click the Edit unit -button
Make the desired changes and click Save.
Updated on: 02/08/2024
Thank you!