Articles on: Teams and agents

How to set and/or edit team goals?

Roles, that can do this: Unit supervisor, Management and Admin -users

How to set or edit team goals?


There are two clear goals that can be set for teams.


  1. Target number of evaluations / agent / month.
  2. Target number of coaches / agent / month.


Goals should always be set to make quality assurance and coaching work more interesting and goal-oriented.


Teams goals are made when the team is created. Goals can be changed and each team can have a different goal.


Go to Manage Teams and Agents and Teams and agents page.


  • Select the team or create a new team.
  • Set goals as you want.
  • Then Save.


When the goals are set, each user can follow their goals from the front page and from Evaluation summary report.



Updated on: 29/04/2024

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