Hello valued QualityDesk user!

In this newsletter you will find our latest news, articles, webinars and software developments. Here you will also find our upcoming webinars and registrations.

[News] QualityDesk is sponsoring Kontaktadagen 2022 in Sweden

We are happy to take part on one of the most important contact center day in Sweden, Kontaktadagen! It will take place on 19th of May 2022 at Münchenbryggeriet.

We are also on the stage speaking with our customer Bilia, about the importance of quality assurance in their contact center.

More information from here.

Welcome to Kontaktadagen! Hopefully we will see there!

Ps. As our customer, you can purchase tickets with a small discount to the day by using this code: "S4: Qualitydesk".

[Article] How to leverage the protégé effect in customer support?

The importance of customer support can never be underestimated. Your agents are at the frontline of your business, and often also the last person your customers interact with after a sale is made or when they have issues with your services.

Customer support agents are the ones handling your company's reputation, and the satisfaction of a customer is almost solely in their hands.

Continue reading from here.

[Webinar] QualityDesk's Reporting features

You can see all our user webinars from our helpdesk. Last month we had webinar about the QualityDesk's reporting features and how to use them.

You can see the recording from here.

[Upcoming User webinar] Coaching features and best practices, Wednesday 11th of May at 10 am (EET)

In this webinar Ville will show you how to use QualityDesk's coaching features. Also he will show you best practices and tips!

You can join to the webinar from here.

As it will be only for our users, we will keep the mics open so we can also have free talking and questions can be ask at any time!

You are more than welcome to join!

[Upcoming webinar] How to make a coaching form that actually works? Wednesday 18th of May at 10 am (EET)

This webinar is open to anyone to join and the topic is, how to make coaching form that actually works in your organisation.

You can join to the webinar from here.

Welcome!

[Software updates] Our latest updates

We released new updates in March: 15th and 27nd. You can see all the updates from our Helpdesk from here.

Please, remember that we are more than happy to take ideas and suggestions on how to develop QualityDesk! You can send your ideas to us straight in the chat or by email to support@qualitydesk.com.

Also, if you see that your organisation would need an integration or a feature to QualityDesk, we can do those too! We offer small development work for only 1500 €. This way you will get the needed feature published quickly and it's made for your needs! Just contact your QualityDesk contact to talk more.

Updated on: 12/09/2023