The year has started with app development and new features!

The year 2023 has started busy but also well at QualityDesk! I hope it's the same for you! In this newsletter you will find, among other things, the latest software development updates.

[Latest updates] QualityDesk has been updated 22.2.2023 and 10.2.2023

The latest update was made yesterday evening 22.2.2023 and you can read more details form here. There are a lot of new features included that make it easier to use, such as the ability to set the form to be used only by supervisor level users. You can see all the details from here.

The second update was made at the beginning of February on 10.2.2023 and only included fixes to the application and you can see them from here. You can always see all the updates from here. If you have any feedback, you can contact us via the helpdesk and the in-app chat!

[Upcoming] The app will be updated to version 2, early this year!

Version 2 of the QualityDesk app will be released in early 2023. We've spent a lot of time on this during 2022 and finally we are starting to get it ready for release.

The update will bring a number of changes to the current version, but all with a real focus on improving the ease of use of the app. In addition, there are visual improvements that are also designed to bring a better user experience. At the same time, the update comes with new reports to help you better analyse quality results and coaching. We will update more on this as soon as we have a more precise timetable.

[User survey] Next user survey for employees

We have made it a practice to conduct regular but short user surveys throughout the year, for different user roles. Last time we sent out a survey to all users at the front office level and it gave us a lot of valuable information to help us improve the app and our service.

This week, we're putting out a survey to agents who have been more active in using the app. We also want to understand employees' views on using the app and the challenges they face. This will enable us to better serve all users.

[Blog] Customer service as a competitive tool: What is good customer service?

Customer service has changed in the 2010s from an expense item to a strategic competitive tool for companies. Why? Because as customer journeys have become more complex and personalized, the role of the customer experience has become even more important. Read more from here.

Updated on: 05/05/2023