Welcome to QualityDesk!
Here is a short video review of QualityDesk to help you get started! Under the video, you'll find relevant links to your role and/or tasks you want to do in QualityDesk.
Video Introduction
What can different roles do in QualityDesk
Setting up QualityDesk as an Admin, Company supervisor or Unit supevisor
How to get started videos by roles
What can different roles do in the app?
Creating a new Unit
Creating a new Team
Company settings
Creating a user (For Admin users)
Creating evaluation forms
Creating coaching forms
Filling evaluations
Reporting
Agents (Employees)
Contents:
Video Introduction
What can different roles do in QualityDesk
Setting up QualityDesk as an Admin, Company supervisor or Unit supevisor
How to get started videos by roles
Video introduction
What can different roles do in QualityDesk
What can different roles do in the app?
Setting up QualityDesk as an Admin or Company supervisor or Unit supevisor
Creating a new Unit
Creating a new Team
Company settings
Creating a user (For Admin users)
Creating evaluation forms
Creating coaching forms
Filling evaluations
Reporting
How to get started videos by roles:
Agents (Employees)
Updated on: 12/05/2025
Thank you!