Welcome to QualityDesk!

Here is a short video review of QualityDesk to help you get started! Under the video, you'll find relevant links to your role and/or tasks you want to do in QualityDesk.

Contents:

Video Introduction
What can different roles do in QualityDesk
Setting up QualityDesk as an Admin, Company supervisor or Unit supevisor
How to get started videos by roles

Video introduction

What can different roles do in QualityDesk

• What can different roles do in the app?

Setting up QualityDesk as an Admin or Company supervisor or Unit supevisor

1. Creating a new Unit
2. Creating a new Team
3. Company settings
4. Creating a user (For Admin users)
5. Creating evaluation forms
6. Creating coaching forms
7. Filling evaluations
8. Reporting

How to get started videos by roles:

• Agents (Employees)

Updated on: 12/05/2025