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Articles on:
Integrations
Information on how do different type of integrations such as contact center integrations work.
Puzzel Integration: Retrieving and Evaluating Recordings
If your organisation has a Puzzel contact centre and integration with QualityDesk, you can retrieve and listen to customer encounter recordings directly in the QualityDesk application. Where can I find the recordings? Recordings can be found in the left-hand navigation bar under Puzzel. To disp
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