New webinars and articles for the fall!

This news letter you can find our latest webinars, upcoming webinars, articles and newest updates in QualityDesk app. Have a great reading moment!

[Webinar] UPCOMING: Teams and user rights!

In this webinar we will go through how to create and modify teams and users? What each role can do when it comes to modifying users in QualityDesk app.

You can register for the webinar here. Welcome!

[Latest updates] QualityDesk was updated 23.8.2022

We updated QualityDesk in 28.8.2022. You can see all the new features and fixes from here.

[Webinar] Latest user webinar: How to build a functioning evaluation form?

Our latest user webinar was held by our CEO Sakari Taitonen about the topic of How to build a functioning evaluation form?

You can see the recording of this webinar from here.

[Article] Why is coaching and quality assurance important?

This article tells the very basics, why quality assurance and coaching is so important in a contact center.

You can read the article from this link.

[New partner] LeadDesk!

You can now find us from LeadDesk's LeadApp store! This means, that you can have an integration between LeadDesk and QualityDesk. Example, you can get all the phone recordings automatically to QualityDesk, where supervisors can listen and evaluate the calls at the same time!

If this is interesting, pleas contact us or leave your details at LeadApp store and we will contact you

Ps. If you would like to have an integration to other CC-system, contact us and we can talk more! You can contact your client manager or contact us support@qualitydesk.com



[### Article] Ever feel, like your team or unit could be more effective?

In this article there you can find 5 ways to boost a contact centre’s efficiency! You can read the article from this link.

Updated on: 12/09/2023