• Teams and agents page

  From the Teams and agents page the supervisor level users can manage agents, teams, and units. From this page, you can also quickly check, among other things, the numbers of evaluations and coaching sessions, as well as their goals by agents.Featured

• How to create a unit?

  How to create units in QualityDeskFeatured

• How to edit units?

  How to edit units in QualityDeskFeatured

• How to create a team?

  How to create a new team in QualityDeskFeatured

• How to edit teams?

  How to edit teams in QualityDesk.Featured

• How to set and/or edit team goals?

  How to set a target for evaluations and coachingsFeatured