Articles on: User management

How to change user information?

Roles, that can do this: Admin -userAgents can be removed by team leaders, coaches and unit managers. Admin users can remove supervisor level users.


Admins can change supervisor level user information from User management

Note! Currently, the agents and de-activated agents will not appear in the user management.
  • In the User management table click the Edit link in front of the user.
  • You can edit the user's name, email address, company, unit, team, and role.
When the e-mail address is changed, the person's login password remains the same despite the change.
  • Finally click Save.
Note! This may not work with potential AD integration because users are created outside of QualityDesk.


Team leaders, coaches and unit managers can change agents information from Manage teams and agents and Teams and agents.

  • From the Teams and agents page, find the desired agent. You can also look for the agent from the Search bar on top section of QualityDesk.
  • Open the agents profile and click Edit -link which is below the profile picture.
  • Then change the team, agents name or email.
  • Finally click Save.

Updated on: 21/10/2021

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