How to create a new team leader?
Roles, that can do this: Unit superviser, Management and Admin -users (Admins can do this from User management)
From the navigation bar on the left, select Team and Agent Management and + New Team.
You can also select a team from the Teams and agents page and click Edit team -button and follow the instructions below.
Then select Create a new supervisor.
Then fill in the team leaders name, email and select the language of the operating language.
Then click Create login and send to user.
After this the team leader receives an email from QualityDesk asking them to create their own password. Once the password is created, the team leader can log in to QualityDesk.
Please notice, that there can only be one team supervisor per team.
From the navigation bar on the left, select Team and Agent Management and + New Team.
You can also select a team from the Teams and agents page and click Edit team -button and follow the instructions below.
Then select Create a new supervisor.
Then fill in the team leaders name, email and select the language of the operating language.
Then click Create login and send to user.
After this the team leader receives an email from QualityDesk asking them to create their own password. Once the password is created, the team leader can log in to QualityDesk.
Please notice, that there can only be one team supervisor per team.
Updated on: 25/10/2021
Thank you!