How to create a new unit manager?
Roles, that can do this: Management and Admin -users
You can create a new unit supervisor for an existing unit from the sidebar on the left by clicking Manage Teams and Agents / Teams and agents.
Select the desired unit and click the Edit unit button.
Then click on the link Create a new unit supervisor. Fill in the required information and click the Create login and to user -button. This will trigger an email to the new supervisor from which he or she can create a password and login to QualityDesk.
Then select Add unit supervisor and select the user you just created from the drop-down menu.
Finally, click Save.
If you are an admin user, you can create new users from the User management -page.
You can create a new unit supervisor for an existing unit from the sidebar on the left by clicking Manage Teams and Agents / Teams and agents.
Select the desired unit and click the Edit unit button.
Then click on the link Create a new unit supervisor. Fill in the required information and click the Create login and to user -button. This will trigger an email to the new supervisor from which he or she can create a password and login to QualityDesk.
Then select Add unit supervisor and select the user you just created from the drop-down menu.
Finally, click Save.
If you are an admin user, you can create new users from the User management -page.
Updated on: 24/10/2021
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