• How to change a user role?

  How to change a users role? The admin user can change the roles of users in the QualityDesk application. This is done from the User management page, which can be accessed from the navigation bar on the left by selecting User management. Select a user from the table and click on the Edit link. If you have more than one company base, you can change the user's company from Company name. Under the headline Roles, you can edit tFeatured

• User management page

  You can access the User management from the left navigation sidebar. When you go to a user profile, you will see the development graph, and from under the user image you will find Management. From management you can modify the users role, company, teams, units and evaluation rights. On the user management table you to see alFew readers

• How to delete a unit / team?

  Teams and units can be deleted by admin users from Teams and agents -page, or searching the desired team or unit with the Search function above the app. Type the name of the team or unit and select it. If you are using Teams and agents page: Select the desired team or unit by selecting a team that is in the unit. You can see the unit name next to theFew readers

• How to delete forms from QualityDesk?

  Forms are removed from the Monitoring forms or Coaching form pages. Select the form you want to edit and click the Actions button. Click Delete form.Few readers

• Automatic deletion of data

  Automatic deletion of data is an additional service that allows you to automatically delete data from the QualityDesk at the desired time intervals. For example, all evaluation forms, coaching forms, and / or passivated agent profiles older than 24 months will be deleted. This service is an excellent way to take care of GDPR guidelines for the retention and destruction of personnel data when it's old. The service is 100 € / month. If this service is enablFew readers

• How to give evaluation rights?

  From User management, admin users can extend users' evaluation rights. Go to User management and click Edit in front of the user you want to modify. In the user profile go to Grant evaluation accesss to another company and/or unit. Select companies, units, and/or teams to where the user can make evaluations. If you give rights to an agents, please select the Agent evaluator role before selecting the company, units or teams. FiFew readers

• How to create new supervisor user?

  From the User management, admin user can create all logins and define their roles, companies, units, and/or teams. Click the New user button in the top corner of the page. Fill in the user information, select the lFew readers