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Evaluation features
How to build and use evaluation forms in QualityDesk.
Building and modifying
How to create/build evaluation forms?
How to build an evaluation form in QualityDesk.
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How to edit forms?
How to edit or modify evaluation forms in QualityDesk
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How to delete an evaluation form?
How to delete an entire evaluation form? Admin user can delete evaluation forms from QualityDesk. If you are sure, you are not going to use a certain form and you don't need the history results, you can delete the form. (If you are looking instructions on, How to delete a saved evaluation, click here). If you are Admin and want to delete the entire evaluation form: First go to Monitoring forms on
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Using evaluation forms
How to fill an evaluation?
How to fill evaluations in QualityDesk.
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Automatic save of the evaluation form
Automatic saving of the evaluation form Evaluation and coaching forms are automatically saved every 10 seconds. This allows you to complete the form at your leisure and if you accidentally leave the evaluation page to elsewhere or the app's timeout (30 min unused) logs you out, you can return to completing the form from the Unfinished forms box on the front page of the app. Below you will see more detailed information listed: How does automatic savin
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How to delete a saved evaluation?
To delete a saved evaluation, go to the profile of the agent for whom the evaluation was made and open the desired evaluation form from the date link. After that, just click the "Delete" button in the upper right corner. (https://storage.crisp.chat/users/helpdesk/website/301afad5169b9000/deletingsav
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